Why
Active Order?
Manhattan’s ActiveOrder™ solution for order management unifies inventory availability, promising, fulfillment orchestration, and customer service on a cloud-native, AI-native platform, helping organizations make accurate promises and fulfill orders across channels on one evolving foundation. NCS brings extensive order management expertise and scalable delivery models to help customers strengthen order orchestration and fulfillment execution with speed, quality, and cost discipline.
Available as ActiveOrder™ Essentials, Enterprise, and Enterprise Premier through Editions for Manhattan Active® solutions, so organizations can start with the omnichannel order management capabilities they need today and add depth as the operation grows; all on the same platform, without replatforming.
Platform Capabilities
ACTIVE ORDERS
Smarter Fulfillment Decisions
ActiveOrder™ evaluates fulfillment factors like location, workload, shipping cost, inventory status, and service level signals to help select the best fulfillment path, not just the fastest one.
Fewer Manual Workarounds
ActiveOrder™ helps customer service teams resolve order questions, changes, cancellations, and exceptions faster, with fewer handoffs and less swivel-chair work.
Customer Control
Self-service capabilities support order tracking, returns and exchanges, refund visibility, pay-by-link, curbside pickup, and order changes such as address updates and cancellations; helping customers stay informed without relying on the contact center for every update.
Store Fulfillment
ActiveOrder™ routes and promises orders using store inventory and capacity, and pairs with ActiveStore™ for in-store BOPIS, ship-from-store, and pickup execution.