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Maintenance & Support
Manhattan Active is built for peak performance, and the right team behind it keeps that promise around the clock - watching, protecting uptime, and resolving issues.
Your Operation Never Stops, Neither Does NCS
We act as an extension of your team, protecting uptime and keeping your Manhattan Active environment running at peak performance. From keep-the-lights-on maintenance to rapid response on production issues, our teams provide 24/7 global coverage to keep things moving and your operations supported around the clock.
"We wanted to thank NCS for partnering with us at the start of this journey. Having you with us has been invaluable during this initial phase, and we're already seeing the positive impact of this collaboration. We're excited about what lies ahead and confident that we'll build much more together."
—Project Coordinator Champion WMS/TMS,
Leading Brazilian Grocery Retailer
01
Managed Services
Customizable, end-to-end services that support technology solutions and help customers scale business operations.
02
Service Design & SLAs
Defining the type, level, availability, responsibilities, and performance expectations for services and support.
03
Service Delivery
Transparent reporting across billing, risk, performance, availability, and customer satisfaction.
04
Service Deployment
Alignment of responsibilities, communications, escalation paths, and support processes to manage a defined services portfolio.
05
Post-Implementation Support
Ongoing support with our Migration Accelerators, including managed services, extended reporting, analytics, and operational support after deployment.
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